There is only one valid definition of a business purpose: to create a customer.
Peter DruckerIn the modern corporation the decisive power, that of the managers , is derived from no one but the managers themselves controlled by nobody and nothing and responsible to no one. It is in the most literal sense unfounded, unjustified, uncontrolled and irresponsible power.
Peter DruckerUnless the power of the corporation can be organized on an accepted principle of legitimacy, it will... be taken over by a Central government...
Peter DruckerWe have only one alternative: either to build a functioning industrial society or see freedom itself disappear in anarchy and tyranny.
Peter DruckerIt does not matter whether the worker wants responsibility or not, ...The enterprise must demand it of him.
Peter DruckerThe fundamental reality for every worker, from sweeper to executive vice-president, is the eight hours or so that he spends on the job . In our society of organizations, it is the job through which the great majority has access to achievement, to fulfillment, and to community.
Peter Drucker- A manager sets objectives - A manager organizes - A manager motivates and communicates - A manager, by establishing yardsticks, measures - A manager develops people .
Peter DruckerTomorrow everybody - or practically everybody - will have had the education of the upper class of yesterday, and will expect equivalent opportunities. That is why we face the problem of making every kind of job meaningful and capable of satisfying every educated man.
Peter DruckerThe arts alone give direct access to experience. To eliminate them from education - or worse, to tolerate them as cultural ornaments - is antieducational obscurantism. It is foisted on us by the pedants and snobs of Hellenistic Greece who considered artistic performance fit only for slaves...
Peter DruckerIn book subjects a student can only do a student's work. All that can be measured is how well he learns, rather than how well he performs. All he can show is promise.
Peter DruckerOur society has become an employee society.
Peter DruckerWithout institution there is no management. But without management there is no institution.
Peter DruckerWe will have to learn to lead people rather then to contain them.
Peter DruckerIt is better to pick the wrong priority than none at all.
Peter DruckerDecisions exist only in the present.
Peter DruckerThe fault is in the system and not in the men.
Peter DruckerA success that has outlived its usefulness may, in the end, be more damaging than failure.
Peter DruckerManagement has authority only as long as it performs.
Peter DruckerOne has to make a decision when a condition is likely to degenerate if nothing is done.
Peter DruckerCommunication is always " propaganda ." The emitter always wants "to get something across."
Peter DruckerThe tool user, provided the tool is made well, need not, and indeed should not, know anything about the tool.
Peter DruckerThere is a point of complexity beyond which a business is no longer manageable.
Peter DruckerFinancial " synergy " is a will-o'-the-wisp.It looks good on paper, but it fails to work out in practice.
Peter DruckerUniversities won't survive. The future is outside the traditional campus, outside the traditional classroom. Distance learning is coming on fast.
Peter Drucker...human beings need community. If there are no communities available for constructive ends, there will be destructive, murderous communities... Only the social sector, that is, the nongovernmental, nonprofit organization, can create what we now need, communities for citizens... What the dawning 21st century needs above all is equally explosive growth of the nonprofit social sector in building communities in the newly dominant social environment, the city.
Peter DruckerOnce a year ask the boss, "What do I or my people do that helps you to do your job?" and "What do I or my people do that hampers you?"
Peter DruckerThere is only one valid definition of a business purpose: to create a customer .
Peter DruckerEvery organization must be prepared to abandon everything it does to survive in the future.
Peter Drucker