To found a great empire for the sole purpose of raising up a people of customers, may at first appear a project fit only for a nation of shopkeepers. It is however, a project altogether unfit for a nation of shopkeepers; but extremely fit for a nation whose government is influenced by shopkeepers.
Your most unhappy customers are your greatest source of learning.bill gates
As the technology matures, it becomes less and less relevant. The technology is taken for granted. Now, new customers enter the marketplace, customers who are not captivated by technology, but who instead want reliability, convenience, no fuss or bother, and low cost.donald norman
Wearing silver boots and a hat, armbands and a smile, he whipped out his paintbrush, so to speak, and in 20 minutes painted pictures of his customers with a flourish - while a fascinated crowd gathered, some gaping in disbelief.
Sure, we loaned money to build hotels and casinos in Las Vegas. So what? Las Vegas borrowers were good customers.jimmy hoffa
Our competitors are always saying that Nintendo is just for children. To counter that, what we really need to do is explain to customers and potential customers [that we do not just make games for kids].satoru iwata
Great fit and synergism for both companies and excellent outcome for employees, customers and shareholders.philippe kahn
A product lowers the cost of doing something and eventually, customers will figure this out and buy the stuff in big volume, but they're not going to buy yet. You've got to have real conviction to step up and own this kind of company-you're staring over the edge of the waterfall, not sure when the growth is going to start.andy kessler
Marketing, and the whole firm, should devote extraordinary endeavour towards delighting, keeping for ever and expanding the sales to the 20 per cent of customers who provide 80 per cent.richard koch
When I realized I was going to have to be a whore, to put my face on the label, I decided that the only way I could do it was to give away all the money we make. Over the years, that ethical stance has given us a 30 per cent boost. One in three customers buys my products because all the profits go to good causes and the rest buy the stuff because it is good.paul newman
"Just do something that lights you up, and lights up your customers, and lights up the world and scale to that."tim o'reilly
All we really need to do is learn 'em so they don't frig up the cash register or offend the customers.laura penny
The sneaking arts of underling tradesmen are thus erected into political maxims for the conduct of a great empire; for it is the most underling tradesmen only who make it a rule to employ chiefly their own customers. A great trader purchases his good always where they are cheapest and best, without regard to any little interest of this kind.Adam Smith
"I was sacked from Dunkin' Donuts for squirting the donuts jelly all over the customers."
You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.steve jobs
I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.steve jobs
Disputational knowing wants customers. It has no soul.jalal al-din muhammad rumi
More than just service , it's the respect , rapport , ambience that engages customers so that price becomes the last thing on their minds as they walk around stores.
Somewhere in the past. organizations were quite simple, and 'doing business' consisted of buying raw material from suppliers, converting into products, and selling it to customers... For the most part owner-entrepreneurs founded such simple business and worked along with members of their families. The family-dominated business still accounts for a large portion of the business start today.
Organizations are defined from the inside out: they are described by who reports to whom, by departments and processes and matrices and perks. A business, on the other hand, is defined from the outside in by markets, suppliers, customers, and competitors.Thomas A. Stewart
Bills that include chargemaster prices are not a true reflection of actual price and if paid at the chargemaster list price would yield extremely large profits for the hospital. (50) It can be argued that because hospitals accept different payments from different payers for identical services, hospitals engage in price discrimination--the practice of charging different customers different prices for identical goods or services.
When I see a merchant over-polite to his customers, begging them to taste a little brandy and throwing half his goods on the counter, thinks I, that man has an axe to grind.
We have customers who build engines for aircraft. I am happy they are not using freeware when I get on a jet.
Old Tune, in whose banks we deposit our notes, Is a miser who always wants guineas for groats; He keeps all his customers still in arrears By lending them minutes and charging them years.