To found a great empire for the sole purpose of raising up a people of customers, may at first appear a project fit only for a nation of shopkeepers. It is however, a project altogether unfit for a nation of shopkeepers; but extremely fit for a nation whose government is influenced by shopkeepers.
Your most unhappy customers are your greatest source of learning.bill gates
As the technology matures, it becomes less and less relevant. The technology is taken for granted. Now, new customers enter the marketplace, customers who are not captivated by technology, but who instead want reliability, convenience, no fuss or bother, and low cost.donald norman
Wearing silver boots and a hat, armbands and a smile, he whipped out his paintbrush, so to speak, and in 20 minutes painted pictures of his customers with a flourish - while a fascinated crowd gathered, some gaping in disbelief.
Great fit and synergism for both companies and excellent outcome for employees, customers and shareholders.philippe kahn
A product lowers the cost of doing something and eventually, customers will figure this out and buy the stuff in big volume, but they're not going to buy yet. You've got to have real conviction to step up and own this kind of company-you're staring over the edge of the waterfall, not sure when the growth is going to start.andy kessler
Marketing, and the whole firm, should devote extraordinary endeavour towards delighting, keeping for ever and expanding the sales to the 20 per cent of customers who provide 80 per cent.richard koch
About 80 percent of our customers buy our shoes not to compete in, but to wear in their leisure time.ralf metzenmacher
"Just do something that lights you up, and lights up your customers, and lights up the world and scale to that."tim o'reilly
All we really need to do is learn 'em so they don't frig up the cash register or offend the customers.laura penny
The sneaking arts of underling tradesmen are thus erected into political maxims for the conduct of a great empire; for it is the most underling tradesmen only who make it a rule to employ chiefly their own customers. A great trader purchases his good always where they are cheapest and best, without regard to any little interest of this kind.Adam Smith
The vendors of flowers in the streets of London are wont to commend them to customers by crying: "All a blowing and a growing." It would be no small praise to Christians if we could say as much for them.charles haddon spurgeon
"I was sacked from Dunkin' Donuts for squirting the donuts jelly all over the customers."
You can't just ask customers what they want and then try to give that to them. By the time you get it built, they'll want something new.steve jobs
I get asked a lot why Apple's customers are so loyal. It's not because they belong to the Church of Mac! That's ridiculous.steve jobs
Somewhere in the past. organizations were quite simple, and 'doing business' consisted of buying raw material from suppliers, converting into products, and selling it to customers... For the most part owner-entrepreneurs founded such simple business and worked along with members of their families. The family-dominated business still accounts for a large portion of the business start today.
Organizations are defined from the inside out: they are described by who reports to whom, by departments and processes and matrices and perks. A business, on the other hand, is defined from the outside in by markets, suppliers, customers, and competitors.Thomas A. Stewart
To recap: we decided to end the Google Video download to own/rent (DTO/DTR) program, and are now refocusing our Google Video engineering efforts. The week before last, we wrote to Google Video DTO/DTR program customers to let them know that videos they'd already bought would no longer be playable.
We also concluded that any single-machine locks and keys, or special time-out and self-destruct programs, would be onerous to our best customers and not effective against clever thieves. Because we could not devise practical physical security measures, we had to rely on the inherent honesty of our customers.
When I see a merchant over-polite to his customers, begging them to taste a little brandy and throwing half his goods on the counter, thinks I, that man has an axe to grind.
We have customers who build engines for aircraft. I am happy they are not using freeware when I get on a jet.
Old Tune, in whose banks we deposit our notes, Is a miser who always wants guineas for groats; He keeps all his customers still in arrears By lending them minutes and charging them years.
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