Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
p. 23 (Point 5 from the "Condensation of the 14 Points for Management" presented in Chapter 2)
The worker is not the problem. The problem is at the top! Management!W. Edwards Deming
Learning is not compulsory; it's voluntary. Improvement is not compulsory; it's voluntary. But to survive, we must learn.W. Edwards Deming
In Europe and in America, people are now more interested in the cost of quality and in systems of quality-audit. But in Japan, we are keeping very strong interest to improve quality by use of methods which you started....when we improve quality we also improve productivity, just as you told us in 1950 would happen.W. Edwards Deming
Defects are not free. Somebody makes them, and gets paid for making them.W. Edwards Deming
Quality comes not from inspection, but from improvement of the production process.W. Edwards Deming
The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they we taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.W. Edwards Deming
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