She's very sharp analytically; she gets to the absolute core of an issue very quickly. Certainly, seeing her in action with officials, they know they going to have to be well-briefed. So she's a very clever person; a good operator and also a pretty decent human being which is important in politics and a bit rare.
Since the citation and the reference have different referents and are actually each other's mirror image, it does not seem very wise to blur the distinction between them. This distinction has moreover the advantage that the quest for a citation theory in scientometrics and the sociology of science splits into two different, analytically independent research problems: the patterns in the citing behaviour of scientists, social scientists and scholars in the humanities on the one hand, and the theoretical foundation of citation analysis on the other.